The general turnaround time for getting one is about 15 – 20 business days from when the order is placed. This can be longer or shorter depending on several factors including, but not limited to the following:

1. How busy the UE Lab is at the time your order is placed.
2. If you have to send in impressions, then it also depends on when the lab at UE receives those impressions.
3. If you are local in Southern California, then you can get scanned – this sends the digital mold immediately to UE so saves some time.
4. International shipping can also lengthen the turnaround time.
5. Limited availability of supples from our vendors
6. Issues with the supply chain, including lengthened shipping times to get parts to In-House Sound.

We are actively working to make international shipping available on our site. As soon as it's ready, we will announce the update via our website, social media channels, email newsletters, and other communications. In the meantime, for international orders, please contact Matt at matt@in-housesound.com for pricing and further details.

If you receive a damaged or incorrect item, please notify us immediately by emailing info@in-housesound.com. Include a photo of the item and a photo of your invoice. Once we verify the issue, we will send you a shipping label to return the damaged or incorrect item and promptly ship the correct parts to you.

All sales are final, so we do not offer returns. However, if you mistakenly selected the wrong part number or realized within the first 30 days that you ordered the wrong item, please contact us at info@in-housesound.com with details of the situation. If the part you wish to exchange is undamaged, an exchange is typically possible. If there is a price difference between the items being exchanged, we will either invoice you for the outstanding amount before shipping, or provide store credit for future purchases.

The UE COMM is a versatile, lightweight intercom headset that combines custom-fitted noise-canceling in-ear monitors with a purpose-built microphone for crystal-clear communication in professional production environments.

The UE COMM can be used for any activity that requires audio monitoring or two-way communication. The UE COMM is commonly used by: 

• Producers
• Directors
• Camera Operators
• Job Operators
• Sound Designers
• Lighting Designers
• Stage Managers
• Stage Hands
• Production Assistants
• Sports Teams
• Racing Teams
• Referees
• Professional
• Security

UE COMM prices vary depending on several factors, including the model and additions like the Ambient Feature, Halo, Custom Faceplates, and others. Here are the base prices on UE COMMs – to see more information on pricing, you can visit our build page here

UE COMM is currently $1400 for the standard set

UE 6 PRO COMM $1575

UE 7 PRO COMM $1800

UE RR COMM $1900

UE 11 PRO COMM $2100

UE 18+ PRO COMM $2400

UE LIVE COMM $3100

UE PREMIER PRO COMM $3750

All UE COMM packages includes the following:

1. A custom-fitted or universal set of -26dB of noise cancellation in-ear monitors. Base Model comes with UE 5 PROs.
2. UE COMM custom cable with mic attachment – 64" Black IPX Cable with Earlobe, terminating in a TA5F connector.
3. State-of-the-art electret headset microphone with an innovative magnetic base that lets you attach the mic to either the left or right earpiece.
4. Magnets on each IEM + Magnet Caps for when not in use
5. Choice of IPX Listen Only cable, available in: 50” or 64” With Earloop: Black or Clear, or a new 96" Black IPX Cable with Earloop for an extra $25.
6. Versatile Adaptor Kit with a 4pinF, 5pinM and 3.5mm TRRS adapters
7. Custom SKB Hard Case that holds everything comfortably
8. In-ear monitor cleaning tool
9. IEM “Travel” Square Case available with personalized engraving.

When you purchase a UE COMM you can choose any pair of Ultimate Ears’ in-ear monitors. We don’t work with any other companies IEMs, only Ultimate Ears.

Yes, you can also upgrade your personal pair of UE in-ear monitors to a UE COMM headset, which inc: ludes magnets on the earpieces, a UE COMM microphone, a UE COMM cable and an adapter kit for $950 + tax. 

Please email matt@in-housesound.com for more information.

Integration with in-ear monitors from companies other than Ultimate Ears is not available at this time.

Yes, you can!  The process costs $300 and includes a UE COMM IPX Cable.

Click here for more information.

Simply insert your in-ear monitors and connect the microphone using the UE COMM custom cable. Use the included 4-pin female, 5-pin male or 3.5mm TRRS adaptors to connect to belt packs and comm boards like the Riedel Bolero and ClearCom FreeSpeak II.  With our radio adaptors (sold separately) you can talk on two-way systems like Motorola, Kenwood and Vertex – contact us for questions.

Not all systems include phantom power for charging electret microphones. In those scenarios, we recommend using the Electret Power Box (EPB)—a small, rechargeable box placed between the UE COMM and your belt pack, used to power the electret mic.

Yes, by using a custom Program Insert Cable the UE COMM can monitor two signals simultaneously. We offer customized cables to suit every need. Click here to learn more.

YES!  The UE COMM is made to be interchangeable so even the standard set up can work with almost any set up.  Depending on your needs you may require the EPB to power your mic or a radio adaptor to talk on radios, but whatever your scenario, we have the solution.  Even if your set up is complex and the parts don’t exist yet, we will work with you to create them.  If you would like to go over your personal set up or have any questions about our products, please contact us

Most popular accessories for UE COMM:

1) EPBV3 – Electret Power Box: supplies power to the electret mic when working on older systems that don’t have an electret setting to power the mic.

2) Program Insert Cable (PGM Cable): splits the signal for the wearer.  This can split sound for the following (but not limited to):

• Comms and Program
• Comms and Walkie Talkie
• Walkie Talkie and Program

3) Radio Adaptors – TWO TYPES

• PTT: Push To Talk adaptor – The button on the adaptor activates the electret mic on the UE COMM
• Surveillance Style – The button on the adaptor activates a microphone next to the adaptor button. NOTE: Can be used with “a Program Insert Cable” (not, “other adaptors”) to talk to PL and Walkie-Talkies, “simultaneously”
• Motorola (M1 Connector Only)
• Kenwood (K1 Connector Only)

4) BP-200 Adapter

• Specialty adaptor for BP-200 belt-packs

5) Headphone Extension Cables

• Basic cables to lengthen the distance between user and interface

6) 90° Adapter

• 4pinF, 4pinM, and 5pinM adapters that turn on a 90° angle to streamline cable flow make it easier for people wearing belt packs.

Yes. We offer the UE COMM Universal-Fit Kit, which includes a set of foam and silicone ear tips of varying sizes to fit multiple users.

Ambient feature is not available with Universal Fit option