Shipping policy

Shipping Policy for In-House Sound

Effective Date: 11.12.26

Thank you for shopping at In-House Sound. We are dedicated to delivering our high-quality audio products in a timely and efficient manner. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Times

Custom builds (UE COMM, UE PERFORMANCE and custom IEMs) usually ship 10 to 15 business days after Ultimate Ears approves your impressions or scan. Universal Fit sets usually ship 10 to 15 business days from your order. Accessories and in-stock items usually ship in 8 to 10 business days from your order. Orders are not shipped or delivered on weekends or holidays. Please allow additional days in transit for delivery. Backordered parts, a busy UE lab or international shipping can add time, and we'll email or call you if there's a significant delay.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

In-House Sound is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

In-House Sound is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

6. International Shipping Policy

We currently ship worldwide. Shipping rates and times vary depending on the destination and package size.

7. Returns Policy

Our Return Policy provides detailed information about options and procedures for returning your order. This can be found on our website.

8. Contact Us

If you have any questions about this Shipping Policy, please contact us through the website.