FAQ’s

What is the UE COMM?

The UE COMM is a versatile, lightweight intercom headset that combines custom-fitted noise-canceling in-ear monitors with a purpose-built microphone for crystal-clear communication in professional production environments.

What is the turnaround time to receive my set?

The general turnaround time for getting one is about 10 – 12 business days from when the order is placed.  If you have to send in impressions, then it also depends on when the lab at UE receives those impressions.  If you are local in Southern California, then you can get scanned – this sends the digital mold immediately to UE so saves some time.  International shipping can also lengthen the turnaround time.

What can the UE COMM be used for?

The UE COMM can be used for any activity that requires audio monitoring or two-way communication. The UE COMM is commonly used by: 

  • Producers
  • Directors
  • Camera Operators
  • Job Operators
  • Sound Designers
  • Lighting Designers
  • Stage Managers
  • Stage Hands
  • Production Assistants
  • Sports Newscasters
  • Sports Teams
  • Racing Teams
  • Referees
  • Professional
  • Private
  • Cessna
  • Gamers
  • Security

How much does the UE COMM cost?

The base model UE COMM package (UE 5 PRO) is $1200 + tax and shipping.  You also have the option of getting the UE COMM made with any of Utlimate Ears’ current lineup of custom in-ear monitors. The UE COMM upgrade costs $701 + tax (where applicable) on top of the cost of the custom IEM set of your choice. See your choices here: UE Comm

What comes with the UE COMM package?

All UE COMM packages includes the following:

 

  • A custom-fitted or universal set of noise canceling in-ear monitors.  Base Model comes with UE 5 PROs
  • UE COMM custom cable with mic attachment – 64” Black, NO Earloop, terminating in a TA5F connector
  •  State-of-the-art electret headset microphone with an innovative magnetic base that lets you attach the mic to either the left or right earpiece
  • Magnets on each IEM + Magnet Caps for when not in use
  • Choice of IPX Super Bax Listen Only cable, available in:
    • 50” or 64”
    • With Earloop: Black or Clear
    • No Earloop: Clear ONLY
    • Balanced Cable: terminating at a 2.5mm TRRS – for Hi-Rez audio players
  • Versatile Adapter Kit with a 4pinF, 5pinM and 3.5mm TRRS adapters
  • Custom SKB Hard Case that holds everything comfortably
  • In-ear monitor cleaning tool
  • IEM Case – Round or Square available with personalized engraving.

Can you purchase a different set of in-ear monitors with the UE COMM?

When you purchase a UE COMM you can choose any pair of Ultimate Ears’ in-ear monitors.

Can I upgrade my personal set of in-ear monitors to UE COMM?

Yes, you can also upgrade your personal pair of UE in-ear monitors to a UE COMM headset, which includes magnets on the earpieces, a UE COMM microphone, a UE COMM cable and an adapter kit for $800 + tax.   Please email matt@in-housesound.com for more information.

Integration with in-ear monitors from companies other than Ultimate Ears is not available at this time.

Can I upgrade my SL socket model UE COMM to the IPX socket?

Yes, you can!  The process costs $300 and includes a UE COMM IPX Cable.

Click here for more information.

Can multiple people use the UE COMM?

Yes. We offer the UE COMM Universal-Fit Kit, which includes a set of foam and silicone ear tips of varying sizes to fit multiple users.

How do you use the UE COMM?

imply insert your in-ear monitors and connect the microphone using the UE COMM custom cable. Use the included 4-pin female, 5-pin male or 3.5mm TRRS adaptors to connect to belt packs and comm boards like the Riedel Bolero and ClearCom FreeSpeak II.  With our radio adaptors (sold separately) you can talk on two-way systems like Motorola, Kenwood and Vertex – click here to learn more.”

What if my system can’t power the electret mic?

Not all systems include phantom power for charging electret microphones. In those scenarios, we recommend using the Electret Power Box (EPB)—a small, rechargeable box placed between the UE COMM and your belt pack, used to power the electret mic.  Click here to learn more. 

Can the UE COMM be used with multiple sound sources?

Yes, by using a custom Program Insert Cable the UE COMM can monitor two signals simultaneously. We offer customized cables to suit every need for $160 + tax and shipping. Click here to learn more.

Will the UE COMM work with my unique set up?

YES!  The UE COMM is made to be interchangeable so even the standard set up can work with almost any set up.  Depending on your needs you may require the EPB to power your mic or a radio adaptor to talk on radios, but whatever your scenario, we have the solution.  Even if your set up is complex and the parts don’t exist yet, we will work with you to create them.  If you would like to go over your personal set up or have any questions about our products, please click here

What additional accessories will I need for the UE COMM?

Most popular accessories for UE COMM:

1) EPBV3 – Electret Power Box: supplies power to the electret mic when working on older systems that don’t have an electret setting to power the mic.

2) Program Insert Cable (PGM Cable): splits the signal for the wearer.  This can split sound for the following (but not limited to):

  • Comms and Program
  • Comms and Walkie Talkie
  • Walkie Talkie and Program

3) Walkie-Talkie Adaptors – TWO TYPES

  • PTT: Push To Talk adaptor – The button on the adaptor activates the electret mic on the UE COMM
  • Surveillance Style – The button on the adaptor activates a microphone next to the adaptor button.  NOTE: Can be used with other adaptors to talk to PL and Walkie-Talkies.
  • Motorola
  • Kenwood
  • Vertex
  • Other models available

4) BP-200 Adapter

  • Specialty adaptor for BP-200 belt-packs

5) Headphone Extension Cables

  • Basic cables to lengthen the distance between user and interface

6) Coil Extension Cables for Cameras

  • Coil cables for cameramen who plug their UE COMM directly into their camera but the camera has to move around a lot – as if on a jib.

7) 90° Adapter

  • 4pinF, 4pinM, and 5pinM adapters that turn on a 90° angle to streamline cable flow make it easier for people wearing belt packs.

8) IPX Bluetooth cable

  • For users who have or upgrade to the new IPX cable style UE COMM

9) UE COMMcable to 4pinF, 5pinM, or 4pinM adaptor

  • Cable that goes directly to the 4pinF, 4pinM or 5pinM connector with no connection for adapter. 
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